Establishing Room Rates in Hotel
Front
office will almost always have more than one room rate category for each of its
guestrooms. Room rate categories generally correspond to types of rooms
(suites, two beds, one bed, etc.,) that are comparable square footage and
furnishings. Differences are based on criteria such as room size, location
view, furnishings and amenities.
In
commercial hotels, each room rate category is assigned a rack (standard or
retail) rate based on the number of persons occupying the room.
Resorts,
on the other hand often have the same rate for one or two persons in the room,
and use room sixe, view and location as part of the room pricing structure.
The rack rate is standard price
determined by the front office management.
Often, rack rates must be reported
to local and state authorites.
Special rated are often quoted to
grops and certain guests for promotional purposes during low occupancy periods.
Special room rate categories include.
Corporate or Commercial rate: The rate
offered to companies that provide frequent business for the hotel or its chain.
Group rate: The rate
offered to groups, meetings and conventions using the hotel for their
functions.
Promotional Rate: The rate
offered to individuals who may belong to an affinity group sich as American
automobile association or American Association of Retired Persons to promote their
patronage. The rate may also be extended during special low occupancy periods
to any guest to promote occupancy.
Incentive Rate: The rate
offered to guests i affliated organisations such as travel agencies and
airlines because potential referral business. The rate may alxo be offered to
promote future business. It is often to group leaders, meeting planners, tour
operators, and others capable of providing the hotel wth additional room sales.
Family Rate: A rate
reserved for families with children.
Pckage Plan Rate: A rate that
includes a guestroom in combination with other events or activities such as
breakfast, golf, tennis, or parking.
Complementary Rate: A room rate
provided to special guests and/or important industry Leaders.
The
Front Office Manager must be sure that the sale of rooms at special rates is
rigidly controlled. Special rates represent discounts from the rack rate
therefore may adversely affect the average room rate and room revenue. FO
manager understand the circumstances of giving special rates.
Establishing
rack rates for room types and determining discount categories and special rates
are major management decisions. To establish room rates that will ensure the
hotels profitability, management should carefully consider such factors as
operating costs; inflationary factors, and completion.
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