Departments of Hotel | Various Departments of hotel

Departments of Hotel

Rooms Division Department: In a large hotel, the housekeeping, front office, maintenance departments come under rooms division. These department together are responsible for maintaining and selling the rooms the sale of room in a hotel. In most hotels these department directly or indirectly generate more revenue than any other department the sale of room constitutes a minimum of 50% of total revenue of the hotel. Includes in Front Office

Housekeeping department:- The Housekeeping is responsible for cleanliness and up keep of front of the house areas as well as back of the house in hotel. 

Non revenue department but helps to revenue.

Front office:-Heart of the hotel The food beverage manager , this department is operation department that is responsible for welcoming and registering guest, allotting rooms and helping guests check out other services provided in this such as concierge and bell desk.

Maintenance department:- This also called the engineering and maintenance officer. This department is responsible for all kinds of maintenance, repair and engineering work on equipment, machines, fixtures and fittings.key department in hotel

Food and beverage department:- The food and beverage department includes restaurants, bars, coffee shops, banquets, room service, kitchen, bakery, this department is headed by the f&b director. While the restaurants, bars, coffee shops, banquets, room service may be grouped specifically under f & b service department. Kitchen and bakery fall under the f & b production department, headed by executive chef. food relation dept

Human resource department:- Headed by HR Manager recruitments, orientation, training , welfare and labour laws, safety norms for the hotel come under this department training department come under this department headed by training manager , who takes specific task of orientation and training of new employee as well as existing ones.

Sales and marketing department:- The sales and marketing department is headed by sales and marketing manager. A large hotel may have two or three managers the function of this department is fivefold sales, personnel relations, advertising, getting MICE (meeting, incentive, conference, and exhibition) business and research. They goal for selling the product i.e rooms and services of hotel by creating customers.

Purchase department:- Lead by purchase manager, the procurement of all department inventories is the responsibility of the purchase department

Financial Control department:- The financial department headed by financial controller, inventory control procedures, is also responsible for finalizing budget along with all heads of the department billing, collecting payments, generating statements, handling bank transaction, processing employee payroll data and preparing hotels financial statements.

Security department:- Headed by the chief security officer, is responsible for the safe guarding the assets, guests, employees of the hotel. Their functions include conducting for drills and patrolling the property.