Systems of Reservation
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The Hotel around the world have developed different
systems of processing and recording reservation requests from the guests
depending o their level of operations, number of rooms and budget.
·
This chapter discuss the various systems of
reservation found I the hotels of the world.
Central reservation System
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The central reservation system is a fully computerized
network of reservation used by the players of the hospitality industry across
the world.
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The central reservation system operates through the
satellite and is based on the principle of WAN (Wide Area Network)
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The central reservation system operates through
central reservation offices which are also called CROs
Types of Central Reservation System
I Affiliate Central Reservation System:-
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The affiliate central reservation system is the
central reservation network formed by the properties of a particular hotel
chain.
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The reservation system operates through the central
reservation offices which are located within the properties of the chain,
outside the hotel in the same city and also in cities where the particular
chain is not having any such property.
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Thus, through the central reservation system, a guest
can book his reservation from one city to another as well as from cities where
than chain has no properties.
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Thus, it is important for the participating properties
of the chain to give their room availability to the central reservation offices
from time to time
·
Sometimes independent properties also participate in
the affiliate reservation system of a particular chain I order to gain the
benefit of the central reservation network and so these independent properties
are called Overflow Facility.
II. Non-affiliate Central Reservation System:-
·
The association of the independent properties in order
to gain the same benefits of the affiliate central reservation system forms the
non-affiliate central reservation system.
·
The non-affiliate central reservation system also
works in the same way as the affiliate central reservation system.
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